How our Service Level Agreement guarantee works
We know your websites, applications, and services need to run 24/7. Even a small amount of downtime could be catastrophic financially, operationally, and for your reputation. Our networks operate with multiple redundancies ensuring there is no single point of failure, and 100% network availability.
Our guarantee to you is: If our network is unavailable for one or more consecutive hours, we will credit you for 24 hours of prorated service fees for every full hour of downtime.
Along with 100% network availability, we guarantee the average latency on the UK network will be 60 milliseconds or less. Transatlantic latencies are guaranteed to be 140 milliseconds or less.
All guarantees are subject to the full terms and conditions as described in our Service Level Agreement document available for download here.*
Questions? Call us today to find out how to get 100% network uptime and the details on our guarantee.
*In case of a disagreement between the guarantees mentioned on this website and the SLA document, the official SLA document will be considered correct.