CMO (Construction Materials Online) is a leading supplier of construction materials in the UK. Since 2008, they have combined expert product knowledge with online retail to deliver materials for roofing, insulation, drainage, and more. CMO focuses on supporting British manufacturing and innovation, but also connects all parts of the construction industry with leading global brands and materials.
With an estimated 1.5-2 million visits per month over 3 e-commerce websites, CMO created a 3 year growth plan to meet the needs of an anticipated increase in traffic and future expansion.
After creating their growth plan, CMO realised that a few changes could help them reach their goals, namely, increasing security to reach PCI compliance level one hosting and increasing speed and performance across all three websites. Having each of the three websites on different platforms with separate servers made security updates and maintenance difficult to manage. They were concerned that their database and servers on their e-commerce sites wouldn’t be able to keep pace with increased traffic.
An additional challenge was the ever-evolving e-commerce security regulations. CMO wanted to achieve PCI level one compliance across all their websites so they could continue to honour a commitment to safely storing & processing client information. Keeping up-to-date with PCI-DSS requirements for all three sites was a difficult task for their IT personnel to manage alone.
Netplan helped CMO to build a strong custom solution, which started with creating and launching a new software platform to host all three websites. We assigned dedicated Netplan technicians to liaise with CMO and provide them with ongoing support. This integration of all three sites made it easier for the CMO IT team to manage their e-commerce sites by handing over maintenance and security updates to Netplan’s expert team.
Additionally, Netplan helped CMO to invest in their security to reach PCI level one compliance across all of their websites. This is supported by quarterly DCI scans to ensure that all CMO clients can be confident that their payment information and private data are securely processed and stored. Within 1.5 months, CMO had a new private cloud network and a unique web application file built by Netplan to streamline their data storage and their website hosting.
The solutions implemented by Netplan resulted in the following benefits, as described by CMO:
- Less worry about fixing abnormalities, taking the problems out of CMO’s hands
- Expertise & recommendations from reliable expert technicians
- Increased speed & better uptime
- Software now consistently has the latest security patches (esp. PCI compliance)
- Time saved by not managing servers
As a result of this, halfway through their contract CMO expanded to include a DR (disaster recovery) solution. This was constructed in another one of Netplan’s datacenters and the recovery solution was based on Zerto DRaaS (Disaster Recovery as a Service) software. The solution was deployed and tested successfully by Netplan and CMO.
In addition, CMO shared that in the 12 months since implementing Netplan’s solution, they’ve seen a 60-70% increase in web traffic. Their sites are running quickly and efficiently, and they’ve been able to fulfill even more orders than before. They felt that Netplan offered more features than competitors & put forward the best solution [CMO is confident that choosing Netplan has helped them to reach goals in their three year business plan].